SHIPPING & RETURNS

SHIPPING

What shipping method do you use?

At checkout, you will be provided with multiple shipping options from USPS ground to priority mail and Fedex. You can select whichever option is best for you.

How much does shipping cost?

It depends on which shipping method you select at checkout.

How long will it take for my order to arrive?

On average orders will ship within 3-5 business days. Depending on the choice of shipping, your order may arrive within 1 day or 10 days.

During holidays or times of high demand, orders will take 10 – 15 business days to ship.

Do you offer package tracking?

Yes! We will provide you with the tracking number once your package is shipped. A shipping confirmation email will be sent, once your order has shipped and you can login to your account on our site and view your shipping information.

Do you ship internationally?

No, not at this time.

RETURNS & EXCHANGES

What is your return policy?

Due to the nature of our products, we do not accept returns unless your order is damaged or defective. If you received a defective item, we’ll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at customercare@gulagamerica.com for further information.

All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.

Can I cancel or change my order?

Please note we print every product when it is ordered. You can modify/cancel your order within 24 hours after placing your order, after that we immediately begin processing your order. Please make sure to confirm all order details prior to submitting the order. Please contact us at customercare@gulagamerica.com for any questions regarding your order.

STILL HAVE QUESTIONS?

For additional information about Gulag America LLC please use the contact form.